Terms and Conditions
The ProTech line of products is distributed exclusively by medical professionals. They are not intended to be sold in retail mailings, on retail websites, in retail stores, or any other sales arrangement that is accessible to the general public. Please respect our policy.
Our ready-to-wear line is available direct to consumers from retail dealers.
PULSE® Insoles Retail Policy: The Powerstep® PULSE® line was developed exclusively for independent retail dealers to support local businesses by providing a unique, differentiated offering that is not available through national chains or “big box” retailers. Powerstep® understands the concerns of independent specialty retailers and the quality service and support provided to the cliental and local communities. As a result, we commit to keep the PULSE® line exclusive and not make it available for sale through online dealers, mass merchandisers, or distributors. PULSE® products may be made available on the retail dealer’s independently owned and operated e-commerce site. Accordingly, PULSE® products cannot, directly or indirectly, be sold, offered for sale, or distributed via 3rd party websites (example: Amazon, eBay, Zulily) or any other online channel of trade outside the dealer’s own e-commerce site. Violations of the PULSE® policy shall be determined by Powerstep at its sole discretion. Powerstep may unilaterally and without further warning, discontinue selling products to and terminate its business relationship with such retail dealers.
Payment terms for Powerstep customer completing an approved credit application: Net 30 days from date of invoice.
Returned Good Policy:
Acceptance of returned merchandise is at the discretion of Powerstep and must be approved by Customer Service for products purchased directly from Powerstep. Returned merchandise will not be accepted for credit without a return authorization obtained from Powerstep customer service. To request return, contact Customer Service for a Request for Return Form, complete with information such as reason for return, items and quantities, and the appropriate sales order number.
We either replace or issue credit for any product proven to be defective based on proper intended use and reasonable time frame. Powerstep products are always guaranteed to be free of defects in material and workmanship. Lifetime guarantee against breakage of the plastic foot support (inside casing) when used under normal conditions. We will replace any product to ensure complete customer satisfaction. Credits or replacements will be processed to the sales order where purchase from Powerstep occurred.
Call Customer Service
Toll Free: 888-237-FOOT (3668)
Tel: (513) 825-1888